Effective date: 21 June 2026
These terms govern your use of this website and the services of Navigo (Pty) Ltd (Reg No 2023/232586/07), trading as Vitesta (“Vitesta”, “we”, “us”).
Wellness, not medical care
Vitesta provides wellness information, not a medical diagnosis or treatment. Our reports and guidance help you understand aspects of your wellbeing and are not a substitute for professional medical advice. Using Vitesta does not create a doctor–patient relationship. Always consult a registered healthcare practitioner about your health. In an emergency, contact your local emergency services or go to the nearest emergency department.
Our role — and Testaro’s
Vitesta is a marketing and wellness-reporting service. The blood collection and laboratory analysis are performed by Testaro, an independent, accredited provider, under a separate clinical agreement between you and Testaro. Testaro is responsible for the collection procedure and the accuracy of the laboratory analysis and maintains its own clinical protocols, accreditation and professional indemnity insurance. Vitesta arranges your booking on your behalf and provides a wellness interpretation of the results you receive from Testaro; Vitesta is not responsible for the clinical collection or the laboratory analysis.
Because Testaro is the accredited clinical provider, your authoritative laboratory records are held by Testaro and are retained by them for the period the law requires for clinical records — currently 6 years for adults (longer for minors). As clinical records, these are kept under your name and identifying details, not under an anonymous code only. Vitesta keeps a copy of your results for up to 24 months for your convenience, and cannot shorten or delete Testaro’s statutory records.
1. Acceptance. By using the site or buying a service you agree to these terms. If you do not agree, do not use the service.
2. Who may use Vitesta. You must be 18 or older and able to contract. Services are currently available only in South Africa.
3. How it works. You choose a package or tests through Vitesta and pay. A booking is a request only and is confirmed by our team. The blood collection and laboratory analysis are then carried out by Testaro under your separate clinical agreement with Testaro. Vitesta provides a wellness interpretation of your results afterwards.
4. Accuracy and limitations. Results depend on factors such as sample quality, timing, hydration, medication and individual variation. Reference ranges are general. An out-of-range result is not a diagnosis. We are not responsible for decisions made on results without professional advice.
5. Pricing and payment. Prices are shown before payment, in South African Rand, and processed by our payment provider. We do not store your full card details. Price changes do not affect orders already placed.
6. Cancellations and refunds. Handled case-by-case — contact us as soon as possible and we’ll work with you in good faith. Generally, once a collection has taken place or analysis has begun, fees are non-refundable. Missed or repeatedly rescheduled visits may incur a fee. This is subject to your rights under the Consumer Protection Act.
7. Your responsibilities. Provide accurate information, a safe and accessible location for the visit, and follow any pre-test instructions (e.g. fasting). Keep your account secure.
8. Referral codes. Use of referral codes is subject to our affiliate terms. We may withhold or reverse commissions and disable codes for misuse.
9. Intellectual property. The site, content, branding and reports belong to Vitesta or its licensors. You may use your own results for personal purposes; you may not copy or resell our content.
10. Limitation of liability. The blood collection and laboratory analysis are provided by Testaro under your agreement with Testaro, and Testaro is responsible for those clinical services. Vitesta’s responsibility is limited to its marketing and wellness-reporting service. To the maximum extent permitted by law, Vitesta is not liable for the collection procedure or the accuracy of the laboratory analysis, nor for indirect or consequential loss, nor for loss arising from reliance on results or wellness guidance without professional medical advice. Nothing limits liability that cannot be limited by law.
11. Consumer rights. Nothing here limits your rights under the Consumer Protection Act 68 of 2008.
12. Changes & governing law. We may update these terms; the current version is posted here. These terms are governed by South African law.
13. Contact. support@vitesta.co.za.
Affiliates earn their agreed percentage of the product subtotal (excluding the home-visit fee) on qualifying orders. A customer is attributed on their first paid order using the affiliate’s code/link, and (where recurring) on repeat orders up to the agreed window or number of orders, whichever comes first. Commissions are held until the order is paid, the collection completed, and a clawback window has passed, then approved and paid out. Refunded orders reverse the commission. No self-referral, no misleading claims, no presenting Vitesta as giving medical advice. Affiliates are responsible for their own tax.